Return to work
Client: Worksafe
via Local Peoples, Melbourne, 2023
Designing the experience for injured workers returning to work.
#UXdesign #UXdesign #DesignLeadership
via Local Peoples, Melbourne, 2023
Designing the experience for injured workers returning to work.
#UXdesign #UXdesign #DesignLeadership
Role: Lead UX designer
Responsibilities
- Designed the experience for vulnerable users (injured worker supported by Worksafe) to find employment after a workplace injury.
- Managed the project using Agile methodology.
- Synthesised existing customer and partner research, and evaluated discussed concepts.
- Conducted desktop research on topics like injury and trauma recovery, global policies and services which later supported concept refinement.
- Facilitated three focus groups: First focus group with injured workers; Second focus group with partners and employers to understand existing processes and pain-points, Third focus group with underlying motivations, beliefs and evaluate initial concepts.
- Designed service design concepts (digital and physical) that were tested and prioritise with users in focus groups.
- Designed and refined UX flows and screens (mid-fidelity wireframes).
Deliverables
- Focus groups with vulnerable groups
- Concept generation in a workshop setting
- Concept development and prioritisation
- Mid-fidelity wireframes and prototypes
- Concept testing
- Experience recommendations
Focus groups and analysis of data
Research was conducted with focus groups of two stakeholder groups to solve for this conjoint problem. Emotional journeys of Injured workers were mapped and visualised. Research insights were synthesised to provide experience themes.
Challenges were notices across the entire journey but concentrated in the Entice and Enter stage.
Recommendations made based on tested concepts
Concepts were tested with different stakeholder groups and prioritised based on Impact and Effort.
Mix of Big Hitters and Low hanging fruit recommendations were made to the client..
Mix of Big Hitters and Low hanging fruit recommendations were made to the client..